Merchant Account Supervisor

Merchant Account Supervisor

Company

Wave Mobile Money Inc.

Conditions

2 days agoSenior Dakar, Senegal Onsite Full Time Operations Jobs by Wave Mobile Money Inc.

Skills

Field Operations Customer Support Compliance Reporting Merchant Field Visit Communication Training Branding Onboarding Settlement Performance Monitoring Account Management Market Research Operation

About the Role

You will deploy and manage corporate merchants across Senegal, handling onboarding, branding, technical account setup and training. You will monitor merchant performance, visit merchants when activity drops, process settlements and oversee rollouts of new stores including installation and initial support. You will conduct field visits to ensure operations and compliance, interview clients about their needs, report bugs to engineers, and collect market feedback. You will coordinate with marketing and other teams on promotions events and communications, prepare meeting notes and partner updates, and support the growth of operational activities.

Requirements

• Bachelor degree in Sales Marketing Business Administration or similar
• 2+ years experience in a similar position
• Fluent in French English is a plus
• Strong oral and written communication skills
• Experience conducting field-related merchant activities including acquiring and onboarding merchants
• Experience supporting customers

Responsibilities

• Deploy and manage corporate merchants across Senegal
• Onboard and train merchants
• Set up technical merchant accounts and branding
• Monitor merchant portfolio performance
• Contact and visit merchants regularly
• Meet with corporate partners management to review performance
• Process merchant settlements and requests
• Oversee rollout of new stores including installation and initial support
• Conduct field visits to ensure operations and compliance
• Interview clients about needs and pain points
• Report detected bugs to engineers
• Coordinate with marketing on promotions and events
• Communicate work status in writing and verbally
• Collect and report market information

Benefits

• Generous health insurance for employee and dependents
• Parental leave 26 weeks for mothers and 4 weeks for fathers
• Subsidized child care upon return to work
• Subsidized gym memberships and fitness classes
• Airtime reimbursement
• Free food and office space

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