Lead Customer Solutions Design Specialist (Cisco)

TL;DR

Lead Customer Solutions Design Specialist (Cisco/Networking): Leading the end-to-end design and implementation of complex voice, network, wireless, and security solutions for business clients with an accent on post-sale technical design and requirement translation. Focus on managing technical delivery, influencing service strategies, and mentoring technical designers to ensure high-quality, scalable customer solutions.

Location: Must be based in Manchester, Leeds, Sheffield, Birmingham, Bristol, Newcastle, or London and be comfortable with a 3-days-in-office hybrid model.

Company

hirify.global is a global leader in secure connectivity and collaboration platforms, serving 1.2 million business customers with a heritage spanning over 175 years.

What you will do

• Capture complex customer requirements and translate them into detailed technical solution designs.
• Manage technical direction and validate design processes for new developments and existing services.
• Facilitate strong customer relationships at the senior level to influence service strategy and operational decisions.
• Resolve complex solution issues and lead root cause analysis and troubleshooting.
• Drive consistency in architecture and technical processes to reduce costs and increase productivity.
• Oversee risk management and mitigation during the solution implementation lifecycle.

Requirements

• Experience at an expert level with Cisco WAN/LAN (ideally CCNP level or above).
• Strong stakeholder management skills with the ability to lead and motivate challenging projects.
• Proven ability to develop trusted customer relationships and deliver technical consultancy.
• Solid understanding of Data Center environments and low-level design.
• Accountability for technical support throughout the implementation lifecycle.
• Must be available for 3 days per week at the contractual location in the UK.

Nice to have

• Expert knowledge in Wireless technologies.
• Experience leading others for right-first-time deployments.

Culture & Benefits

• Attractive annual salary plus a 10% on-target annual bonus.
• Comprehensive pension scheme with up to 10% employer contribution.
• 25 days of annual leave plus bank holidays and flexible family leave policies.
• Extensive range of benefits including private virtual GP appointments, cycle-to-work schemes, and retail discounts.
• Commitment to an inclusive and diverse culture with world-class training and development opportunities.