Process Manager

TL;DR

Process Manager: Oversees process management for the E2E design & implementation of company customer journeys and related processes with an accent on customer centric mindset. Focus on identifying needs and suggesting solutions based on expertise on digital experience platforms.

Location: Belgrade

Company

Proximus Global, combining the strengths of hirify.global, BICS, and Route Mobile, is transforming the future of communications and digital identity.

What you will do

• Map, analyze, and document end-to-end business processes to identify inefficiencies, bottlenecks, and risks.
• Establish and maintain process documentation, policies, and standards, ensuring compliance with internal controls and regulations.
• Drive continuous improvement methodologies and define performance metrics for newly designed processes.
• Work closely with cross-functional teams to align processes with business goals and facilitate workshops.
• Identify opportunities for digitalization, GenAI, and robotic process automation (RPA).
• Ensure processes are designed with a customer-centric mindset, contributing to improving customer journeys and satisfaction.

Requirements

• 5-7 years of experience in same/similar positions.
• Master’s degree.
• Strong analytical and problem-solving skills.
• Proficiency in process modelling tools (e.g., BPMN, Visio, ARIS, Signavio).
• Knowledge of continuous improvement frameworks (Lean, Six Sigma, Kaizen, etc.).
• Familiarity with automation tools (RPA, workflow platforms, AI-driven solutions).

Nice to have

• Experience in telecom or tech industry.

Culture & Benefits

• Good compensation - Competitive € salary plus benefits package.
• Development opportunities.
• Challenging but also a friendly working environment.