TL;DR

Senior Staff Product Manager (Fintech): Transforming Credit Karma's Member Success experience by defining and driving the next generation of support, expert workforce operations, and AI integration with an accent on intelligence, context, and care. Focus on building infrastructure that helps millions make smarter financial decisions with less friction, unifying the support experience across Credit Karma and TurboTax.

Location: San Diego, California; Oakland, California

Salary: $179,000 - $266,000

Company

%hirify_global% is the global financial technology platform that powers prosperity for the people and communities we serve.

What you will do

Define and drive the member experience vision, ensuring seamless, intelligent transitions across Credit Karma and TurboTax touchpoints.
Lead with AI conviction, moving the ecosystem from reactive support to proactive, AI-powered guidance.
Own the strategy for how CK support data gets captured, structured, and operationalized, making insights actionable in real time.
Transform the expert experience by providing unified tooling, complete customer context, and the operational infrastructure to deliver excellent support at scale.
Build trust, address resistance directly, and create the conditions for people to embrace what's next with empathy.
Align a complex stakeholder map across Credit Karma, TurboTax, and platform teams to lock in shared goals and resolve competing priorities.

Requirements

7+ years of senior product management experience at scale, with a track record of building and transforming complex, cross-functional ecosystems.
A product mindset that scales, building durable capabilities and systems.
Deep cross-functional influence, knowing how to earn trust and drive alignment across large, matrixed organizations.
AI fluency, with experience prototyping or shipping AI-powered experiences.
Comfortable at the schema and event level, partnering with data engineering to define what gets captured and how it's structured.
Experience navigating large-scale operational and cultural shifts, managing resistance, and helping a workforce embrace change.
Fintech or high-growth consumer platform experience, with knowledge of financial complexity and regulatory nuance.

Culture & Benefits

Competitive compensation package with a strong pay for performance rewards approach.
Eligible for a cash bonus, equity rewards, and benefits.
Regular comparisons across categories of ethnicity and gender to drive ongoing fair pay for employees.