Operations Support Associate (Fintech)

TL;DR

Operations Support Associate (Fintech): Managing refunds and ensuring smooth operational flow in various countries where the company operates with an accent on identifying and resolving issues, and following up on corrective actions. Focus on processing manual refunds, contacting banks and processors, and analyzing reports to solve technical problems.

Location: Hybrid in Barcelona or Madrid, Spain

Company

hirify.global enables global companies to collect payments in 40 emerging markets, simplifying payment expansion and increasing conversion rates.

What you will do

• Ensure the correct flow of operations by completing refunds in various countries.
• Process manual refunds within established deadlines and contact banks/processors for confirmation.
• Analyze reports and collaborate with the technical area to resolve technical problems.
• Identify and report issues, following up on corrective actions.
• Manage tight SLAs and prioritize workload according to urgency.
• Work closely with other departments within the company.

Requirements

• Bachelor’s degree in administration or a related field.
• 2+ years of professional experience, preferably in a payments company.
• Fluent in English.
• Strong Excel skills and ability to handle large amounts of data and create reports.
• High attention to detail, excellent analytical skills, systematic, and well-organized.
• Ability to adapt to change quickly and multitask.

Culture & Benefits

• Flexible schedules driven by performance.
• Work in a dynamic fintech environment with opportunities to build and boost creativity.
• Access to a referral bonus program.
• Access to a Premium Coursera subscription for learning and development.
• Free English, Spanish, or Portuguese classes.
• Monthly social budget for team activities.

Hiring process

• CV review by the Talent Acquisition team.
• Updates provided by email at every step of the process.