Client Operations Specialist

TL;DR

Client Operations Specialist (Shared Services): Managing the end-to-end transaction lifecycle and sales pipeline to drive profitability and customer satisfaction with an accent on coordinating cross-functional resources and Salesforce data integrity. Focus on streamlining quoting and booking processes, managing vendor relationships, and providing high-level support to Client Directors in a fast-paced environment.

Location: Must be based in MST/PST time zones in the United States.

Salary: $75,000 – $100,000 OTE per year.

Company

hirify.global builds platforms for digital business, integrating cloud infrastructure, automation, analytics, and software delivery for enterprise digital transformation.

What you will do

• Oversee the transaction lifecycle from initial quote to cash collection, coordinating internal support resources to ensure client satisfaction.
• Maintain sales pipeline and forecasts in Salesforce, including scheduling recurring reviews with Client Directors.
• Prepare accurate customer pricing and proposals based on established account parameters.
• Collaborate with internal teams and vendors to improve communication, secure discounts, and ensure fast turnaround on pricing requests.
• Manage client accounts by providing value-add services such as SLA reporting, presentation preparation, and order history analysis.
• Coordinate with accounts receivable to address invoice aging and resolve past-due payment issues.

Requirements

• Bachelor’s degree required.
• Must be based in MST/PST time zones.
• 2-3 years of sales support experience, preferably within the technology industry.
• Strong mathematical aptitude for calculating margin percentages and deal structures.
• High proficiency in CRM tools, with Salesforce experience preferred.
• History of working in a high-volume, fast-paced sales environment.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Generous paid time off, company holidays, and parental/caregiver leave.
• Access to professional development, training, and certification sponsorships.
• Commitment to a culture of belonging, diversity, and internal support groups.