Lead Devops Engineer

TL;DR

Lead Devops Engineer: Leading monthly deployments and upgrades of the ITOM SaaS suite across global data centers with an accent on automation initiatives and establishing repeatable, reliable processes. Focus on migrating customers between ITOM instances, applying hotfixes, and resolving service requests.

Location: This role can be based remotely in United States

Salary: $129,375 - $215,625

Company

BMC Helix delivers modern, cloud-native SaaS solutions for IT Service Management (ITSM), IT Operations Management (ITOM), and AIOps.

What you will do

• Lead monthly deployments and upgrades of the ITOM SaaS suite across 20+ global data centers, including AWS GovCloud (IL4 and IL5).
• Oversee semi-annual upgrades of services like Victoria Metrics, OpenSearch, Redis, and Kafka across AWS, Oracle, and Google Cloud.
• Migrate customers between ITOM instances, apply hotfixes, implement change requests, and resolve service requests.
• Remediate monitoring alerts, drive automation initiatives, and establish repeatable, reliable processes that scale.

Requirements

• 8-10+ years of experience in a DevOps role
• Bachelor’s Degree in a related field; certifications such as ITIL, MCSE, VCP, AWS, GCP, OCI are a plus
• Ability to obtain US Secret Security Clearance
• Strong experience with Kubernetes, including Helm charts
• Proficiency in Shell scripting; additional scripting/automation experience with Python and Java is desirable
• Hands-on experience implementing CI/CD pipelines using tools such as Jenkins and Spinnaker, following best practices
• Solid knowledge of Terraform; Ansible experience is a plus
• Familiarity with version control systems (Git) and project management tools (JIRA)
• Experience with AWS (including GovCloud), Google Cloud, and Oracle Cloud
• Proficient in AWS managed services such as Kafka, OpenSearch, ElastiCache, and Postgres/RDS
• Basic knowledge of networking concepts
• Experience with monitoring tools such as Kibana, Fluentbit, Clickhouse; knowledge of Victoria Metrics is a bonus

Culture & Benefits

• Inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.
• Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully.
• Solve hard problems, build smart solutions, and work with people who challenge and champion you.

Hiring process

• We value diverse perspectives and believe the best ideas come from everywhere.