Director, Customer Digital Experience (SaaS)

TL;DR

Director, Customer Digital Experience (SaaS): Leading strategy and execution for customer-facing digital experiences across a defined area of the platform with an accent on improving usability, consistency, and customer outcomes across a SaaS environment. Focus on turning customer insight into better product experiences and establishing stronger design practices that scale across teams.

Location: Remote (US)

Salary: $177,385 to $200,000 USD + Bonus

Company

hirify.global makes software that manages energy resources in homes and businesses to generate, shift, or save energy to balance the grid, making it more efficient and reliable.

What you will do

• Drive product and experience strategy for a defined area of the customer-facing platform.
• Lead UX research, UI/UX design direction, and experience quality across that area.
• Develop design frameworks, style guides, reusable patterns, and standards that improve consistency and scale.
• Ensure cross-functional alignment across Product, Engineering, and other stakeholders to translate customer needs into effective product experiences.
• Coach, mentor, and develop team members while contributing directly to priority work.

Requirements

• 8+ years of experience in product management, UX, product design, digital experience, or related roles.
• Strong experience in SaaS and customer-facing digital products.
• Proven people leadership experience, including coaching and developing high-performing teams.
• Experience in a player-coach role, combining leadership with direct execution.
• Demonstrated success building or improving UX frameworks, design systems, design guides, style guides, or similar standards.
• Strong understanding of user research, UX/UI principles, workflow design, and digital product best practices.

Nice to have

• Experience leading UX maturity or digital experience transformation efforts.
• Experience in multi-product or platform environments with shared customer journeys.
• Familiarity with metrics used to evaluate usability, adoption, engagement, and customer experience.
• Experience in enterprise SaaS or other complex software environments.

Culture & Benefits

• Make a meaningful impact on decarbonization and building a more sustainable future.
• Grow your career with advancement opportunities and learning and development programs.
• Thrive with comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility.
• Belong to an inclusive community that celebrates diversity.