Implementation Support Specialist (Health-Tech)

TL;DR

Implementation Support Specialist (Health-Tech): Supporting core implementation functions and ensuring the high quality of the hirify.global product with an accent on gathering TPA requirements and maintaining detailed project plans. Focus on managing day-to-day coordination, data entry, and acting as a liaison between internal teams and the TPA.

Location: Lehi, UT; Plano, TX; Remote

Company

hirify.global is a rapidly growing Health-Tech company disrupting the PBM sector with a next-generation drug acquisition platform.

What you will do

• Act as the main point of contact for TPA for new group implementations.
• Gather and document TPA requirements, including points of contact, due dates, account structures, and eligibility files.
• Assist with project tasks throughout the new group implementation lifecycle.
• Maintain a detailed project plan and open items log for project monitoring.
• Manage day-to-day coordination and task management for a pod of Implementation Managers and/or Implementation Specialists.
• Build client profiles utilizing CRM tools and act as a liaison between internal teams.

Requirements

• Bachelor's degree or equivalent work experience preferred.
• Healthcare and/or pharmacy experience strongly preferred.
• Experience coordinating complex tasks across multiple projects and clients.
• Experience in a customer service role and corporate experience preferred.
• Proficiency in Microsoft Office and the Google platform/apps, and Salesforce.
• Strong communication skills and team orientation.

Culture & Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance.
• 3 Weeks Paid Time Off and Paid Company Holidays.
• Paid Parental Leave Benefits and Flexible Spending Benefits.
• 401(k) Retirement Savings Program and Employee Assistance Program (EAP).
• Well-stocked Kitchen In Office Locations.
• Professional Development and Training Opportunities.