Technical Operations Manager (Fintech)

TL;DR

Technical Operations Manager (Fintech): Strengthening operational execution and change delivery across Owl’s live regulated payments environment with an accent on identifying operational pain points, driving process redesign, and coordinating cross-functional delivery. Focus on translating operational issues into practical process, tooling and feature improvements, while also coordinating incidents, service continuity and operational governance.

Location: Remote (Poland)

Company

hirify.global, a subsidiary of Tripadvisor, connects people to experiences worth sharing and aims to be the world’s most trusted source for travel and experiences.

What you will do

• Identify operational pain points, control gaps, and recurring failure points across onboarding, payment flows, and AML/CFT operations.
• Translate issues into practical process redesign, tooling changes, and workflow enhancements.
• Coordinate operational incident management and service continuity, including triaging incidents and ensuring timely escalation.
• Monitor performance of outsourced service providers and critical third parties.
• Produce and maintain operational MI, dashboards, and KPIs covering service performance and control effectiveness.
• Support cross-functional coordination with FinCrime, Product, and Engineering during live issues, releases, and platform transitions.

Requirements

• 5+ years of experience in operations, service management, technical program management, payments operations, or a similar cross-functional role in fintech, payments, e-commerce, or another regulated environment.
• Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• Proven ability to operate effectively with a global-first mindset.
• Experience translating operational problems into structured requirements and coordinating incidents across technical and business teams.
• We are able to offer only Umowa o Pracę/Permanent Contract

Nice to have

• Experience in a regulated payments institution, e-money institution, acquirer, processor, marketplace or banking environment.
• Familiarity with first-line risk and control ownership, operational resilience, incident management, change governance and third-party risk or outsourcing governance.
• Experience with Jira, Confluence, Excel or Google Sheets, BI or dashboarding tools, SQL, process-mapping tools, workflow automation platforms or AI-enabled productivity tools.

Culture & Benefits

• “Work your way” with flexibility to suit your lifestyle.
• Flexible schedule with work-life balance.
• Competitive compensation packages, including base salary and annual bonuses.
• Generous referral scheme.
• Travel perks and employee assistance program.