Customer Assurance Specialist

TL;DR

Customer Assurance Specialist: Managing customer due diligence and security questionnaires with an accent on process management, stakeholder coordination, and service delivery. Focus on ensuring requests are handled efficiently and accurately, acting as the operational bridge between Sales, Customer Success, Security, Legal, Product, and Engineering.

Location: London

Company

hirify.global is the leading provider of European B2B data and sales intelligence, helping businesses discover, connect, and engage with qualified decision-makers faster.

What you will do

• Own the intake and coordination of customer security, compliance, and due diligence questionnaires.
• Coordinate responses with internal subject matter experts (Security, Legal, Product, Engineering).
• Act as a service partner to Sales, AM, and Customer Success teams to help progress commercial opportunities.
• Communicate directly with customers when clarification or additional context is required.
• Maintain a central repository of hirify.global security, compliance, and product documentation.
• Contribute to the development of scalable processes and tooling for managing due diligence requests.

Requirements

• Strong organisational and operational skills.
• Excellent written and verbal communication.
• Ability to coordinate multiple stakeholders and manage competing priorities.
• High attention to detail and ability to manage structured documentation.
• Experience working in a customer-facing operational role (Sales Support, Operations, Customer Success, Support, or similar).
• Experience managing requests or workflows through ticketing systems such as SFSC or Zendesk.

Nice to have

• Experience working in a high-growth, SaaS environment.
• Familiarity with due diligence questionnaires or RFP processes.
• Experience maintaining knowledge bases or documentation repositories.

Culture & Benefits

• Inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day.
• Committed to fostering an inclusive, diverse, and supportive workplace.
• Values guide how we work, how we treat each other, and how we grow together.