Customer Success Manager, Beneficial Deployments (AI)

TL;DR

Customer Success Manager (AI): Supporting mission-driven organizations in EMEA with their Beneficial Deployments initiatives with an accent on scaling AI adoption, implementing change management strategies, and optimizing use cases for maximum social impact. Focus on building regional processes, establishing new customer relationships, and representing hirify.global's brand in a high-growth market.

Location: London, UK. Expect all staff to be in one of our offices at least 25% of the time.

Salary: £1 - £1 GBP

Company

hirify.global’s mission is to create reliable, interpretable, and steerable AI systems.

What you will do

• Build strategic relationships with nonprofit leaders and stakeholders to understand their goals and identify opportunities for AI deployment.
• Become an expert in hirify.global's products across API, Claude for Enterprise, and Claude Code.
• Drive usage planning and adoption, identifying optimization opportunities and new applications for Claude.
• Create and maintain customer enablement resources to drive efficiency across the partner portfolio.
• Enhance customer knowledge of Claude products by socializing hirify.global’s product roadmap.
• Document and quantify value realized through social impact outcomes and program effectiveness metrics.

Requirements

• 5+ years of experience in customer-facing roles, with preference for experience supporting mission-driven organizations.
• Experience driving success across both consumption-based and seat-based business models.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Experience explaining and demonstrating technical products to various audiences.
• Strategic mindset to identify growth opportunities for expanded social impact.
• Strong cross-functional collaboration skills.
• Passion for both AI and social impact work.
• Must be located in London, UK and be able to work in a hybrid environment.

Nice to have

• Fluency in French, German, Spanish or Italian

Culture & Benefits

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Lovely office space in which to collaborate with colleagues.