Customer Success Manager

TL;DR

Customer Success Manager: Providing day-to-day support to customers, assisting with internal and external projects, and using technical knowledge to test product releases and troubleshoot issues with an accent on outstanding service and customer satisfaction. Focus on resolving customer requests quickly and working closely with the Product team to test product releases and new features.

Location: Must be a US Citizen or Permanent Resident.

Salary: $85,000 to $100,000 USD per year.

Company

Picis, a hirify.global company, is a global leader in perioperative and critical-care information systems, dedicated to innovating in life-critical hospital areas, enhancing patient care and staff engagement through cutting-edge automated solutions.

What you will do

• Serve as the first point of contact for users needing assistance or having questions about the products.
• Use technical knowledge to resolve customer requests quickly and autonomously.
• Work closely with the Product team to test product releases and new features.
• Take a consultative approach to problem-solving.
• Assist Customer Success Managers with customer-facing projects and data modeling/reporting tasks.
• Assist team members with internal infrastructure projects and initiatives.

Requirements

• US Citizenship or Permanent Residency required.
• 1+ years of applicable experience.
• Work collaboratively with the Product Development, Business Development, and Customer Success teams.
• Troubleshoot technical software problems.
• Possess a self-starter mentality.
• Have excellent time management skills.

Nice to have

• Enjoy solving complex problems independently and with team members.
• Thrive in a challenging, fast-paced environment and enjoy helping people.

Culture & Benefits

• Be part of a team that is genuinely pleased with their colleagues and thrives in a positive, comfortably fast-paced environment.
• Work alongside experienced professionals, including a professional services team comprised of Registered Nurses and former perioperative staff.
• Enjoy a collaborative culture driven by a shared mission to innovate in life-critical hospital areas.
• Experience continuous product education for industry-leading software.
• Opportunity for professional growth through hands-on training and mentoring.