Partner Operations Manager

TL;DR

Partner Operations Manager: Owning and optimizing operations for channel and indirect revenue business with an accent on partner deal registration, reseller agreements, and marketplace transactions. Focus on designing systems, workflows, and data governance in Salesforce to enhance partner ecosystem performance and profitability.

Location: Costa Rica

Company

A fast-growing software company specializing in data solutions.

What you will do

• Manage day-to-day operational support for partner, channel, and reseller motions including deal registration and exception handling.
• Operationalize partner programs and tiers to ensure benefits and incentives are accurately reflected in systems.
• Maintain and execute reseller agreements, monitoring terms that impact bookings, margins, and commissions.
• Support operational workflows for major cloud marketplaces (AWS, Azure, GCP) including offer creation and product mapping.
• Build and maintain dashboards to report on partner performance metrics like pipeline, bookings, and ACV.
• Collaborate with Finance and Accounting to reconcile partner fees, rebates, and incentives.

Requirements

• 3–5+ years of experience in Partner, Channel, or Revenue Operations at a B2B SaaS company.
• Direct experience supporting indirect selling motions and cloud marketplaces including AWS, Azure, and GCP.
• Hands-on experience with Salesforce, including managing workflows, integrations, and CPQ tools.
• Strong analytical skills for working with large datasets to generate business insights.
• Proven ability to design and document processes that balance governance with usability.
• Ability to communicate effectively with cross-functional stakeholders including Sales, Finance, and Legal.