TL;DR

Junior User Researcher (Product Design): Conducting high-impact user research to support the design and development of digital services with an accent on inclusive methodologies and end-to-end user journeys. Focus on planning qualitative and quantitative studies, analyzing user data, and communicating actionable insights to cross-functional teams.

Location: Must be based in the UK (Glasgow, London, or Manchester) with a requirement for full flexibility regarding assignment location and potential travel.

Company

A global business and technology transformation partner helping organizations accelerate their digital and sustainable transitions.

What you will do

Collaborate with Product Managers, Designers, and Developers to plan and execute research activities.
Conduct inclusive research sessions, including interviews, observations, and concept testing with diverse user groups.
Analyze and synthesize both qualitative and quantitative data to uncover actionable insights.
Communicate research findings to stakeholders to build empathy and inform design decisions.
Manage research projects effectively while aligning with team priorities and business constraints.
Contribute to business development, internal campaigns, and practice growth.

Requirements

Must hold or be eligible to receive active SC (Security Check) clearance.
Strong interest in user-centred design and self-led learning in the field.
Experience in planning and conducting qualitative research methods.
Familiarity with quantitative methods such as surveys and data analysis.
Awareness of agile delivery and GDS (Government Digital Service) design principles.
Excellent communication, storytelling, and stakeholder management skills.

Nice to have

Previous experience in a research-focused role.
Bachelor's degree in psychology, sociology, anthropology, or Human Computer Interaction.
Knowledge of accessibility testing or inclusive design principles.

Culture & Benefits

Hybrid working model with flexible arrangements.
Support for employee wellbeing including trained Mental Health Champions.
Access to professional learning, development training, and certification programs.
Opportunity to work on impactful digital projects with a focus on social and sustainable outcomes.
Competitive remuneration package with flexible benefit options.