Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and growing a high-volume SMB customer base with an accent on renewal strategies, expansion motions, and data-driven account insights. Focus on operationalizing repeatable playbooks, negotiating contracts, and partnering with technical teams to ensure long-term customer success and revenue retention.

Location: Must be based in or able to work from New York (Hybrid)

Salary: $125,000–$139,000

Company

hirify.global is a Series B startup building infrastructure to revolutionize employment through developer-focused API services.

What you will do

• Own and manage renewals for a high-volume SMB book of business.
• Lead contract negotiations and expansion strategies to hit revenue targets.
• Use data and usage signals to build and refine scalable renewal playbooks.
• Partner with Developer Success Engineering to identify and mitigate at-risk accounts.
• Maintain CRM data integrity and forecast monthly/quarterly renewal and expansion revenue.
• Collaborate cross-functionally to operationalize best practices for retention and value realization.

Requirements

• 2+ years of experience as an Account Manager or Account Executive in SaaS.
• Proven experience managing high-volume concurrent renewals and negotiations.
• Strong analytical skills with experience using data for decision-making.
• Ability to work in a hybrid environment in New York.
• Deep understanding of SaaS metrics like NRR and GRR.
• Experience utilizing methodologies such as MEDDICC for deal management.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage (100% for employees, 85% for dependents).
• Competitive equity with a 10-year exercise window.
• Unlimited PTO with a 3-week minimum policy.
• 401(k) retirement plan.
• Regular team offsites and meetups.