Content Designer (Agentic AI)

TL;DR

Content Designer (Agentic AI): Creating and refining conversational experiences for banking digital products with an accent on UX writing, tone-of-voice consistency, and user-centric design. Focus on leveraging Agentic AI to build intuitive customer interactions within a complex financial landscape.

Location: Must be based in London, requiring hybrid attendance (at least 40% in office).

Salary: £72,702–£80,780

Company

A major UK banking group transforming its digital infrastructure and financial services for 28 million customers.

What you will do

• Create engaging, accessible, and people-focused content for apps and websites.
• Develop empathy for user needs to refine and improve customer conversations.
• Collaborate with product, risk, legal, and branding teams to ensure consistent copy.
• Use data and research insights to measure content effectiveness and success.
• Act as the content expert within a multi-disciplinary agile team.
• Think strategically to evolve conversation design and link touchpoints across the platform.

Requirements

• Minimum 5 years of professional experience as a UX writer, conversation designer, or content designer.
• Experience working in a complex business landscape, ideally within financial services.
• Proven ability to collaborate with product, legal, and risk stakeholders.
• Proficiency in design platforms such as Figma.
• Ability to write on-brand content in multiple tones of voice.
• Must be able to work in the London office at least 2 days per week.

Nice to have

• Practical experience with Agentic AI or AI-driven conversational design.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Performance-related annual bonus.
• 30 days of holiday plus bank holidays.
• Flexible benefits package including discounted shopping.
• Access to share schemes and wellbeing initiatives.
• Supportive environment with generous parental leave policies.