Junior Operations Manager (iGaming)

TL;DR

Junior Operations Manager (iGaming): Supporting daily platform operations and monitoring system performance for a global iGaming environment with an accent on incident management and cross-departmental coordination. Focus on maintaining operational workflows, tracking performance metrics, and facilitating communication between local teams and HQ.

Location: Must be based in or able to work from the office in New Belgrade

Company

An IT company operating in the marketing, gaming, and financial segments of the iGaming industry with a presence across Europe, Africa, and Latin America.

What you will do

• Monitor the daily functionality and performance of the online casino platform.
• Coordinate with internal teams to resolve operational and platform-related issues.
• Maintain and document Standard Operating Procedures (SOPs) and workflows.
• Track operational KPIs and prepare performance reports using internal dashboards.
• Support incident management processes and communication between functional teams.
• Facilitate cross-departmental initiatives and ensure local requirements are communicated to HQ.

Requirements

• Fluent English (written and spoken) required.
• Strong organizational and problem-solving skills with the ability to manage multiple tasks.
• Familiarity with tools such as Jira, Confluence, CRM platforms, or reporting dashboards.
• Ability to work effectively within cross-functional teams.
• Must be able to work onsite in the New Belgrade office.

Nice to have

• 1–2 years of experience in iGaming or online casino operations.
• Bachelor's degree in Business, Operations, or a related field.
• Basic knowledge of CRM systems, player lifecycle, or online gaming regulations.
• Spanish or Russian language skills.

Culture & Benefits

• Competitive salary with annual salary reviews.
• Comprehensive private health insurance and Fit Pass membership.
• Work-life balance supported by 25 working days of paid vacation and flexible scheduling.
• Modern office environment with a playroom (billiards, table tennis, PlayStation) and free snacks.
• Opportunities for rapid career growth.
• Regular corporate events, team-building activities, and birthday vouchers.