Senior Manager, Disputes (Fintech)

TL;DR

Senior Manager, Disputes (Fintech): Providing strategic leadership and oversight of the end-to-end dispute resolution function with an accent on optimizing performance, mitigating financial and fraud risk, and ensuring regulatory compliance. Focus on process transformation, automation, and vendor optimization.

Location: Salt Lake City, UT. Must be currently authorized to work in the United States on a full-time basis.

Salary: $90,800 – $131,800

Company

hirify.global is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money.

What you will do

• Own and lead the end-to-end disputes strategy and operations, including card disputes, ACH disputes, wire claims, and check claims.
• Lead and develop disputes operations team, fostering a high-performance culture with strong accountability and coaching.
• Partner with senior leadership to design and execute strategic initiatives, including process transformation, automation, and vendor optimization.
• Identify, assess, and mitigate operational, fraud, and financial risks, implementing enterprise-level controls and preventative strategies.
• Ensure full compliance with regulatory requirements and network rules, maintaining audit readiness and supporting internal/external audits.
• Collaborate cross-functionally with Risk, Finance, Product, Compliance, Legal, and Customer Success to align on policies, improve customer outcomes, and reduce dispute volumes.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 8–10+ years of experience in disputes, payment operations, financial services, or related fields.
• 3-5+ years of people leadership experience, including managing managers or large scale operations teams.
• Deep knowledge of card network rules, NACHA guidelines, and dispute/chargeback processes.
• Excellent communication and stakeholder management skills, with experience influencing senior leadership.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Culture & Benefits

• Excellent health coverage and life insurance benefits.
• 401K with an immediate 3% company match.
• PTO, Company Holidays, and Flexible Holidays.
• Company-sponsored Mental Health Benefits, including 1:1 therapy.
• Over $1,000 each year to spend on your personal wellness.
• Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents.