TL;DR

Sales Operations & Support Analyst: Ensuring operational efficiency and customer support by creating quotes, validating orders, and maintaining system updates. Focus on collaboration across departments to support the broader goals of the sales team.

Location: Cluj Napoca, Romania. Work is performed in a standard office setting or remotely, depending on company policies.

Company

%hirify_global% is a company that promotes equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination.

What you will do

Create basic to intermediate-level quotes to support the sales team.
Review and validate order packages for accuracy and compliance.
Maintain up-to-date records in C1 and Oracle Sales Cloud (OSC).
Set up new customer accounts in OSC.
Manage the approval process for Special Pricing Requests (SPR).
Address sales requests promptly within Service Level Agreements (SLA).

Requirements

2–4 years of experience in sales support, customer service, or a similar administrative role.
Familiarity with creating and managing quotes, validating purchase orders, and processing sales transactions.
Basic proficiency with CRM tools such as Oracle Sales Cloud (OSC) or equivalent platforms.
Strong verbal and written communication skills.
Proven ability to manage multiple tasks and prioritize effectively to meet deadlines and SLAs.
Good level of English, both written and spoken.

Nice to have

Experience creating intermediate to complex quotes.
Familiarity with the technology or data center industry.
Experience with Special Pricing Requests (SPR) workflows.

Culture & Benefits

Work is performed in a standard office setting or remotely, depending on company policies.
Maintain a professional workspace with reliable internet and minimal distractions when working remotely.
Occasional travel for training or team meetings may occur.
We promote equal opportunities for all.