Sr. Incident Manager

TL;DR

Sr. Incident Manager (AdTech): Leading technical and corporate incident response for Sev1/Sev2/Sev3 incidents, serving as the single point of accountability during major disruptions with an accent on stakeholder communication and post-incident improvement. Focus on driving alignment across Engineering, Product, and Business teams to protect revenue and minimize customer impact.

Location: United States

Company

hirify.global is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising.

What you will do

• Lead technical and corporate response to Sev1/Sev2/Sev3 incidents.
• Mobilize cross-functional teams based on incident severity and business impact.
• Drive timely, accurate updates to internal stakeholders and executives; coordinate external client/partner communications when business impact warrants.
• Own and evolve the Major Incident Management (MIM) process, ensuring adherence to defined standards, SLAs, and escalation procedures across all product lines.
• Partner with TechOps, Product, and Commercial teams to assess customer, revenue, and reputational impact.
• Manage incident communication protocols with key partners to ensure rapid escalation and resolution.

Requirements

• 7+ years in technical operations, site reliability engineering, DevOps, or incident management roles.
• 3+ years in a program management or incident command capacity, with direct experience leading technical incident response.
• Proven track record of managing Sev1/Sev2 incidents in high-availability, customer-facing SaaS or AdTech environments.
• Deep understanding of distributed systems, cloud infrastructure (GCP, AWS), and modern application architectures.
• Ability to brief C-level stakeholders during incidents, translating technical issues into business impact and risk exposure.
• Ability to work effectively with globally distributed teams across multiple time zones.

Nice to have

• ITIL Foundation or Practitioner certification.
• Background in AdTech, digital media, or data-intensive platforms.
• Familiarity with SOC 2, ISO 27001, or other compliance frameworks.

Culture & Benefits

• Solutions create value for media buyers and sellers by bringing transparency and accountability to the market.
• Ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance.
• Helping hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.