Sr. Incident Manager (AdTech)

TL;DR

Sr. Incident Manager (AdTech): Leading hirify.global’s Major Incident Management program, owning the end-to-end lifecycle of critical incidents from detection and response through business impact assessment. Focus on driving structured, cross-functional incident response across Engineering, Product, Commercial, and Executive teams to minimize customer impact and protect revenue.

Location: NYC Global HQ

Salary: [$131,000 - $260,000]

Company

hirify.global (DV) is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising.

What you will do

• Lead Sev1–Sev3 incidents as the single point of accountability.
• Drive real-time decision-making, escalation, and coordination across teams.
• Run incident communications, including updates to executives and stakeholders.
• Translate technical issues into clear business impact.
• Own and improve the Major Incident Management process.
• Lead post-incident reviews and ensure follow-through on actions.

Requirements

• 7+ years in SRE, DevOps, Technical Operations, or Incident Management.
• Experience leading Sev1/Sev2 incidents in high-availability environments.
• Proven ability to coordinate cross-functional teams during critical outages.
• Solid understanding of distributed systems and cloud environments (AWS or GCP).
• Experience with monitoring and incident tools (e.g., Datadog, Grafana, PagerDuty).
• Strong communicator, including with executive stakeholders.

Nice to have

• Experience in AdTech, digital media, or similar environments.
• Familiarity with SLOs/SLIs and reliability frameworks.
• Experience with automation or AI-driven incident tooling.
• ITIL or similar certification.

Culture & Benefits

• Eligible for bonus, equity, and benefits.