Content Designer (Customer Service)

TL;DR

Content Designer (Customer Service): Creating clear and usable content such as flow descriptions, articles, and instructions for customer support updates with an accent on logic, scenarios, and solutions. Focus on iterating and improving content based on feedback, research, and data from local support teams.

Location: Hybrid in Cairo, Cairo Governorate, Egypt

Company

hirify.global is a global tech company challenging injustice, offering services from rides to financial services with a goal to impact 1 billion lives by 2030.

What you will do

• Work closely with product teams to take ownership of local support updates.
• Create clear and usable content such as flow descriptions, articles, and instructions based on scenarios.
• Partner with local support teams to deliver knowledge updates and improve content based on feedback.
• Help evolve content guidelines and standards.

Requirements

• 1+ years of experience in UX Writing, Content Design, or Knowledge Management.
• Basic experience with analyzing support tickets or customer journey mapping (CJM).
• Strong written communication skills and attention to detail (demonstrated through portfolio).
• Experience with iterating and improving content based on feedback, research, and data.
• Strong cross-functional collaboration skills.

Culture & Benefits

• Hybrid work schedule
• Stable salary, health insurance
• Unlimited opportunities for professional and career growth with regular training.
• Opportunity to join an international team in a rapidly growing tech company.
• Initial training provided.