Content & Process Writer Internship (SaaS)

TL;DR

Content & Process Writer Intern (SaaS): Supporting the development and maintenance of internal and external knowledge base documentation with an accent on process standardization and AI-integrated workflows. Focus on translating complex product concepts into clear, user-friendly content while collaborating on team knowledge management initiatives.

Location: Must be based in or be able to commute to the office in Amsterdam, Netherlands

Company

hirify.global is a fast-scaling Dutch SaaS platform helping businesses manage global remote equipment operations.

What you will do

• Write, structure, and maintain internal knowledge base articles and team workflow documentation.
• Prepare materials for weekly internal training sessions on processes and product features.
• Manage client-facing FAQ content and help center documentation to improve navigation.
• Translate complex product concepts into accessible, clear information for end-users.
• Maintain and optimize content for integration with AI support tools like Zendesk Co-Pilot.

Requirements

• Currently enrolled in a Bachelor's or Master's degree program in Communications, Business, Engineering or a related field.
• Full-time availability for a 6-month period.
• Exceptional written English proficiency with the ability to simplify complex topics.
• Operational focus: role is hands-on and not suitable for thesis or research-based requirements.
• Strong detail-orientation, structured problem-solving skills, and ability to learn processes rapidly.

Nice to have

• Experience with tools like Zendesk, Notion, Confluence, or Salesforce.
• Strong interest in AI-driven support workflows.
• Portfolio of writing samples (academic or professional).

Culture & Benefits

• Meaningful hands-on experience at one of the Top 10 Startups in the Netherlands.
• Direct mentorship and real responsibility from day one.
• Hybrid work setup based in a central Amsterdam office.
• Collaborative, innovative, and flexible working environment.

Hiring process

• Application review of CV, motivation letter, and writing samples.
• First assessment: Writing sample or portfolio review (AI usage is strictly prohibited).