Lead SAP HCM/SF Consultant (ERP)

TL;DR

Lead SAP HCM/SF Consultant (ERP): Coordinating SAP HCM and SuccessFactors teams within AMS delivery with an accent on SLA/KPI management, service quality, and stakeholder communication. Focus on optimizing ITSM processes, managing complex change requests, and driving HR system improvements for international clients.

Location: United Arab Emirates

Company

hirify.global is an experienced software provider with over 20 years in the market, delivering more than 950 SAP projects globally with a team of 2,200 specialists.

What you will do

• Lead and coordinate a team of SAP HCM/SuccessFactors consultants within AMS delivery.
• Ensure compliance with agreed SLA/KPI and drive continuous service improvement.
• Manage incidents, service requests, and change requests across SAP HR systems.
• Act as the primary point of contact for clients, ensuring high service quality.
• Optimize ITSM/AMS processes in alignment with industry best practices.
• Support planning, prioritization, and delivery of HR-related system initiatives.

Requirements

• 5+ years of hands-on experience with SAP HCM (PA, OM, PY, Time Management) and/or SAP SuccessFactors.
• 2+ years of experience in a lead or coordination role within SAP projects or AMS delivery.
• Proven experience working with AMS/ITSM frameworks including incident, problem, and change management.
• Strong understanding of HR business processes such as personnel administration and payroll.
• Experience with SLA/KPI management and service delivery governance.
• English B2+ proficiency and strong communication skills.

Nice to have

• Experience with SuccessFactors modules including Employee Central, EC Payroll, and Talent.
• ITIL framework knowledge or certifications.
• Experience with ITSM tools like ServiceNow, SAP Solution Manager, or Jira Service Management.
• Experience in multi-country HR environments.
• Understanding of integration scenarios with CPI and APIs.

Culture & Benefits

• Access to projects utilizing the latest SAP technologies and frameworks.
• Professional growth support through expert communities and internal courses.
• Employment security with a focus on long-term team membership.
• Valuable perks to support well-being and career development.
• Stable and healthy work atmosphere with high employee retention.