Online Reputation Manager

TL;DR

Online Reputation Manager (Fintech): Monitoring brand sentiment and managing online reputation across digital channels with an accent on crisis response and cross-departmental coordination. Focus on maintaining brand safety, ensuring consistent communication, and documenting incident resolution workflows.

Location: Must be based in Lagos, Nigeria

Company

hirify.global is an internationally acclaimed multi-asset broker providing advanced trading tools and platforms to global financial markets.

What you will do

• Monitor brand sentiment and online conversations, escalating risks according to internal protocols.
• Handle crisis situations, ensuring swift coordination and appropriate resolution.
• Manage social media community engagement and maintain the content calendar.
• Coordinate with designers, content creators, and social media teams to develop supporting campaign assets.
• Document all ORM incidents, decisions, and outcomes for audit and reporting purposes.
• Track performance metrics and provide insights to management regarding brand health.

Requirements

• Bachelor’s degree in Marketing, Communications, or Public Relations.
• 3–5 years of experience in ORM, PR, or digital communications.
• Strong organizational skills and ability to perform under pressure.
• Proven ability to manage multiple cross-functional stakeholders.
• Excellent written and verbal communication skills.

Nice to have

• Background in financial services or regulated industries.
• Experience with social media listening or project management tools like Jira.
• Experience in team coordination or project management.

Culture & Benefits

• Opportunity to work within a leading international multi-asset brokerage.
• Collaboration with a global team and HQ offices.
• Involvement in innovation-driven financial market projects.