Content Designer (Customer Service)

TL;DR

Content Designer (Customer Service): Building a content design function from scratch for customer service by developing knowledge updates and user-centric scenarios. Focus on creating clear, usable content like flow descriptions and articles while partnering with support teams to iterate based on real-world data and feedback.

Location: Hybrid, Almaty, Kazakhstan (relocation package provided)

Company

hirify.global is a global tech company challenging injustice through its ride-hailing and service-oriented platform, aiming to positively impact 1 billion lives by 2030.

What you will do

• Take ownership of local support updates and collaborate with product teams to ensure knowledge availability.
• Design scenario-first content including flow descriptions, articles, and instructions.
• Partner with support teams to gather feedback and iteratively improve content.
• Help evolve content guidelines and standards across the organization.

Requirements

• 1+ years of experience in UX Writing, Content Design, or Knowledge Management.
• Basic experience with analyzing support tickets or customer journey mapping.
• Strong written communication skills and portfolio demonstrating attention to detail.
• Experience with iterating content based on research, data, and feedback.
• Ability to demonstrate strong cross-functional collaboration.

Culture & Benefits

• Stable salary with official employment and health insurance.
• Hybrid work mode with a flexible schedule.
• Relocation package for candidates from other regions.
• Access to professional counseling, discount club, and internal training programs.
• Partially or fully paid additional professional training and necessary work equipment.