Senior Operations Manager (Logistics)

TL;DR

Senior Operations Manager (Logistics): Owning and scaling core courier operational processes across multiple international markets with an accent on service quality, reliability, and safety. Focus on driving complex cross-functional initiatives, building sustainable SOPs, and resolving ambiguous operational challenges in a high-impact environment.

Location: Must be based in Limassol, Cyprus, working in a hybrid format.

Company

hirify.global is a global ride-hailing and delivery platform committed to challenging social injustice and providing fair, people-first mobility and logistics services across 48 countries.

What you will do

• Improve end-to-end courier operations with a focus on service quality and safety.
• Define and scale operational standards, processes, and SOPs.
• Lead cross-functional initiatives across Product, Support, Safety, and Analytics teams.
• Analyze operational performance metrics to drive data-driven improvements.
• Manage external service provider onboarding and performance monitoring.
• Resolve complex operational escalations and mitigate identified risks.

Requirements

• 5+ years of experience in Operations, Logistics, Delivery, or Marketplace environments.
• Strong ability to lead cross-functional initiatives without direct authority.
• High level of English proficiency is required.
• Proven analytical approach to complex problem solving.
• Strong communication and stakeholder management skills.
• Ability to work independently with an ownership mindset.

Culture & Benefits

• Stable salary and official employment.
• Comprehensive health insurance.
• Flexible hybrid work model.
• Access to professional counseling services including psychological, financial, and legal support.
• Opportunities for professional development with internal and funded external training.
• Full work equipment provided and corporate discount programs.