Senior It Specialist

TL;DR

Senior IT Specialist: Providing world-class IT support to hirify.global employees globally with an accent on managing support tickets, documenting troubleshooting steps, and supporting onboarding. Focus on improving team efficiency and workflow.

Location: Must join our Bogota Office. All hub-based hirify.globalns are expected to be in the office for a minimum of twice per week on one of our Anchor Days.

Salary: Eligible employees may request a one-time, non-salary allowance of COP 550,000 to improve their home desk/ergonomic chair. Eligible employees receive a non-salary telework allowance of COP 130,000 per month.

Company

hirify.global is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

What you will do

• Provide world-class IT support to hirify.global employees globally, managing inbound tickets from submission to resolution.
• Document troubleshooting steps in detail and communicate solutions clearly to end users.
• Support the onboarding process for new employees, managing access to systems, applications, and various technologies.
• Maintain an accurate and up-to-date hardware inventory using asset management tools, ensuring smooth asset lifecycle management.
• Manage procurement and logistics for hardware and software, coordinating orders, deliveries, and repairs with vendors.
• Prioritize IT security protocols, collaborating with the team to support a zero-trust environment through tools like Okta.

Requirements

• 5+ years of hands-on experience in IT support or related roles.
• Experience managing inbound tickets from submission to resolution, ensuring timely responses and thorough follow-up.
• Skilled in recording troubleshooting steps and communicating solutions clearly to end users to improve understanding and support transparency.
• Ability to review IT processes and contribute ideas that help improve team efficiency and workflow.
• Experience using Kandji and InTune with a foundational understanding of mobile device management (MDM) on the macOS and Windows platforms.
• Solid working knowledge of macOS, iOS, and Windows systems, with the ability to support a diverse range of user needs.

Nice to have

• Exposure to managing or coordinating small to medium-sized IT projects, working to meet deadlines and project goals.
• Bring hands-on experience with Okta or a similar single sign-on (SSO) platform, supporting identity and access management tasks.

Culture & Benefits

• Competitive and equitable salary.
• Employees are entitled up to 6 administrative leave days per year for personal arrangements with valid documentation.
• hirify.globalversary recognition program with special acknowledgement at 3, 5, 7, 10 years, and beyond.