Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Managing strategic client relationships and platform architecture for the hirify.global AI platform with an accent on deployment, security, and infrastructure optimization. Focus on solving complex technical challenges, advising client leadership, and bridging the gap between product capabilities and customer business goals.

Location: Must be based in or able to work in the United Arab Emirates

Company

hirify.global provides a universal AI platform that enables organizations to control their AI talent, processes, and technologies.

What you will do

• Collaborate with clients to define engagement plans, manage project milestones, and mitigate technical risks.
• Serve as the primary technical advisor, supporting platform architecture, deployment, and MLOps strategies.
• Provide hands-on support for identity management, security, and compute resource configuration.
• Drive platform integration into client systems and troubleshoot complex technical issues.
• Document best practices and share knowledge to improve internal team effectiveness.
• Capture and translate client feedback into actionable insights for the Product and Engineering teams.

Requirements

• 7+ years of experience in a customer-facing technical role.
• Strong expertise in Linux system administration and networking.
• Proficiency in cloud platforms including AWS, Azure, or GCP.
• Hands-on experience with the Kubernetes ecosystem for administration and tuning.
• Knowledge of identity management tools like LDAP, Kerberos, or Active Directory.
• Familiarity with Hadoop or Spark ecosystems.

Nice to have

• Programming experience in Python or Java.
• Background in Data Science.
• Familiarity with ML-Ops practices.

Culture & Benefits

• Focus on innovation, collaboration, and personal professional growth.
• Equal opportunity employer committed to diversity and fairness in all employment practices.
• Opportunity to work at the forefront of the evolving AI industry.

Hiring process

• Initial screening call with the technical recruiting team.
• Video interview with the TAM Director.
• Technical assessment (home test).
• Assessment debrief and customer scenario exercise with the team.
• Final interview with the VP of Field Engineering.