Sr. Observability Platform Engineer

TL;DR

Sr. Observability Platform Engineer: Leading the design, development, and evolution of enterprise observability infrastructure with an accent on scalable observability solutions, mentoring engineering teams, and driving innovation in monitoring and system reliability. Focus on optimizing observability infrastructure for scalability, cost-efficiency, and performance at enterprise scale.

Location: Mexico City, Mexico

Company

American Express hirify.global (Amex GBT) is a place where colleagues find inspiration in travel as a force for good.

What you will do

• Architect and lead the design of comprehensive observability platforms leveraging ELK Stack, New Relic, Datadog, Alertsite, and emerging technologies.
• Establish observability standards, best practices, and governance frameworks across the organization.
• Develop advanced monitoring strategies, custom dashboards, and intelligent alerting frameworks.
• Optimize observability infrastructure for scalability, cost-efficiency, and performance at enterprise scale.
• Lead incident response efforts and drive post-incident analysis and continuous improvement.

Requirements

• 8+ years of experience in platform engineering, DevOps, systems engineering, or related roles.
• 6+ years of hands-on expertise with enterprise observability platforms (ELK Stack, New Relic, Datadog, Alertsite, or similar).
• Deep understanding of monitoring architectures, logging strategies, metrics collection, distributed tracing, and alerting frameworks.
• Advanced proficiency in scripting and programming languages (Python, Go, Bash, or similar).
• Extensive experience with cloud platforms (AWS, Azure, or GCP) and multi-cloud environments.
• Strong problem-solving abilities and experience with complex system troubleshooting.

Nice to have

• Experience architecting observability solutions for large-scale, distributed systems.
• Expertise with multiple observability platforms and comparative knowledge.
• Experience with machine learning-based anomaly detection and intelligent alerting.

Culture & Benefits

• Flexible benefits are tailored to each country and start the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks offer deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Connect with colleagues through global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.