Legal Escalations Specialist

TL;DR

Legal Escalations Specialist (Customer Support): Managing external legal requests from authorities and internal escalations related to GDPR and privacy with an accent on process optimization and member safety. Focus on driving cross-functional projects, ensuring legal compliance, and providing second-line support in a fast-paced environment.

Location: Vilnius or Kaunas, Lithuania (Hybrid: recommended 2 days in office)

Salary: €2,483 - €3,358 gross per month

Company

hirify.global is a leading European online marketplace for second-hand fashion, connecting millions of members across 20+ markets.

What you will do

• Respond to requests from law enforcement, consumer rights, and other legal institutions.
• Handle internal escalations regarding GDPR and privacy topics, providing expert guidance.
• Create and optimize internal policies, procedures, and safety processes.
• Contribute to projects related to platform safety and new feature implementations.
• Collaborate with Legal, Product, and Member Support teams to manage performance and goals.
• Share best practices and foster knowledge expansion within the team.

Requirements

• Fluent in English (C1 equivalent).
• Prior experience in customer support, handling legal/police requests, or project management.
• Ability to multitask, prioritize, and make informed decisions in a dynamic environment.
• Strong verbal communication and negotiation skills.
• Ownership mindset with excellent time management and organizational abilities.
• Ability to work both independently and within a team.

Nice to have

• Proficiency in additional European languages.

Culture & Benefits

• Hybrid work model with flexible office attendance.
• 25 working days of annual leave.
• Share options programme and annual learning budget.
• Private health insurance and digital mental health support.
• Home office support with an equipment budget (up to €540).
• Workation policy: up to 90 days per year outside the office (21 days outside the EU).