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обновлено 20 дней назад

Helpdesk Support Specialist

Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
DR
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR
Helpdesk Support Specialist (Windows/Networking): Providing on-site and remote technical support for enterprise desktops, laptops, peripherals, and user applications with an accent on hardware troubleshooting, Tier 1 network support, and equipment inventory management. Focus on resolving helpdesk tickets, escalating complex incidents, maintaining knowledge documentation, and delivering scheduled on-call support.

Location: Santo Domingo, Dominican Republic; on-site only. Schedule: 9:00 AM–6:00 PM DRT, with on-call support as scheduled.

Company

hirify.global provides technology and support services across a global office network.

What you will do

  • Resolve helpdesk tickets and provide daily on-site technical support.
  • Troubleshoot hardware, software, and network issues, escalating complex incidents to the appropriate teams.
  • Install, configure, and support desktops, laptops, printers, scanners, and other peripherals.
  • Maintain and track computing equipment inventories.
  • Create and maintain knowledge base documentation.
  • Provide on-call support as scheduled.

Requirements

  • At least a high school diploma; an associate or bachelor's degree in information technology or a related field is preferred.
  • 2+ years of IT-related work experience.
  • Experience with desktop and laptop hardware, Windows 10/11, and macOS.
  • Knowledge of Microsoft Office, SharePoint, OneDrive, Zoom, Duo, Slack, Teams, and Tier 1 network support, including TCP/IP, Wi-Fi, DHCP, DNS, and cabling.
  • Strong troubleshooting, communication, customer service, multitasking, and teamwork skills.
  • Ability to lift up to 50 lbs.

Nice to have

  • CompTIA A+, Microsoft Certified Professional, or equivalent field experience.
  • VoIP experience.
  • Basic knowledge of mobile device support and malware removal.

Culture & Benefits

  • Full-time work in a highly productive, collaborative team environment.
  • Exposure to an enterprise computing environment.
  • Equal employment opportunity for all qualified individuals.

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