Vip Account Manager (Igaming)

TL;DR

VIP Account Manager (Igaming): Building and maintaining strong relationships with high-value customers, ensuring exceptional service and personalized support with an accent on tailored experiences, exclusive events, promotions, and rewards. Focus on data analysis and strategic insight to enhance engagement and retention across the VIP portfolio.

Location: Be a part of our modern office space in Ta’Xbiex, Malta

Company

hirify.global is a Malta-based startup established in 2024, built on over 15 years of veteran experience in the iGaming industry.

What you will do

• Build and nurture strong relationships with VIP customers, ensuring exceptional service and support.
• Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
• Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
• Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
• Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.

Requirements

• Fluent in both German and English, both written and spoken
• Previous experience in VIP account management or a similar customer-facing role
• Strong relationship-building and communication skills
• Customer-centric mindset with a passion for delivering exceptional service
• Excellent problem-solving and conflict resolution skills

Nice to have

• Experience in the iGaming or related industry is a plus

Culture & Benefits

• Enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being.
• Competitive salary and health insurance coverage.
• Access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day.
• Range of diverse social events to foster team spirit, belonging and collaboration.
• Be a part of a vibrant community with over 40 nationalities across 8 global locations.