Amazon Connect Developer (Fintech)

TL;DR

Amazon Connect Developer (Fintech): Building and configuring contact center solutions on the AWS Amazon Connect platform with an accent on contact flows, queues, and routing configuration. Focus on integrating with AWS services and implementing CRM integrations to support contact center workflows.

Location: Must be based in the US

Company

hirify.global is a custom software development company delivering value to clients with expertise and experience as a software innovation partner since 1991.

What you will do

• Build and configure contact center solutions using the AWS Amazon Connect platform.
• Integrate Amazon Connect with AWS services (Lambda, DynamoDB, S3, Lex).
• Implement CRM integrations (Salesforce, ServiceNow, or similar) to support contact center workflows.
• Design IVR and conversational flows.

Requirements

• Solid experience with the Amazon Connect platform.
• Experience with Amazon Connect contact flows, queues, and routing configuration.
• Integration with AWS services (Lambda, DynamoDB, S3, Lex).
• CRM integrations (Salesforce, ServiceNow, or similar).
• IVR design and conversational flow development.
• Basic telephony and contact center operations knowledge.

Nice to have

• Experience in healthcare or regulated industries.
• Familiarity with HIPAA compliance requirements.

Culture & Benefits

• Close cooperation with a customer.
• Challenging tasks.
• Competence development.
• Ability to influence project technologies.
• Team of professionals.
• Dynamic environment with low level of bureaucracy.