TL;DR

Operations Manager (Digital Health): Leading and scaling the Care Navigator team to enhance client-facing mental health support services with an accent on continuous improvement, project management, and data-driven decision making. Focus on managing a small team, innovating operational workflows, and collaborating cross-functionally to meet high service quality and departmental goals.

Location: Remote, USA only

Salary: $106,000-$146,000 per year

Company

%hirify_global% is a leading provider of mental health solutions for employers, delivering AI-powered integrated care to over 20 million people globally with proven clinical effectiveness and cost efficiency.

What you will do

Manage a small operational team including work prioritization, delegation, and performance monitoring
Drive medium to large projects to innovate care navigation processes and workflows
Use analytics to inform decision making, define objectives, and evaluate project outcomes
Gather and manage business requirements throughout project lifecycles
Collaborate cross-functionally to demonstrate team value and maintain strategic partnerships
Support initiatives to build a world-class team

Requirements

Must have 8+ years experience in digital health operations, management consulting, or related fields
Strong project management skills and ability to drive results with cross-functional partners
Highly organized self-starter able to prioritize competing tasks and drive clarity amidst ambiguity
Experience building new programs from scratch
Facility with data analysis and metrics-driven problem solving
Knowledge of user acceptance testing (UAT) procedures is ideal
Passion for expanding access to quality mental health care

Culture & Benefits

Comprehensive healthcare coverage including medical, dental, vision, FSA/HSA, life and disability insurances
Coaching and therapy services for employees
Equity through discretionary restricted stock units
Competitive paid time off including vacation, sick days, and holidays
Paid parental leave and 401K retirement benefits
Monthly tech allowance and various well-being perks and community activities