Application Support Engineer (SRE)

TL;DR

Application Support Engineer (SRE): Ensuring reliability, availability, and performance of mission-critical enterprise applications with an accent on incident management, root cause analysis, and observability. Focus on building scalable support processes, monitoring with Splunk, and collaborating with global teams for 24/7 production support.

Location: Remote (US)

Company

hirify.global is a product company focused on software development and consulting services.

What you will do

• Support external-facing web applications as part of a global production operations team.
• Manage incidents, perform root cause analysis, and implement preventative solutions.
• Collaborate with development, infrastructure, and platform teams to improve system reliability.
• Provide 24/7 support for applications running on AWS and Mulesoft APIs.
• Monitor and troubleshoot using observability tools like Splunk and create dashboards and alerts.
• Participate in on-call rotations and apply industry best practices.

Requirements

• Location: Must be based in the United States to work remotely.
• 2–5 years experience in Tier 2 or Tier 3 IT support or SRE roles.
• Proficiency with observability tools such as Splunk, OpenTelemetry, and AppDynamics.
• Familiarity with AWS, Kubernetes, Linux environments, and scripting (Python preferred).
• Experience with incident management, ITIL practices, and disaster recovery.
• Excellent written and verbal communication skills.

Nice to have

• Bachelor’s or Master’s degree in Computer Science or related field.
• Consulting experience and Agile methodology background.
• Certifications in ITIL, AWS, Azure, or GCP.
• Experience with Mulesoft, Postman, API testing, and Splunk SPL queries.
• Knowledge of Application Performance Monitoring and Real User Monitoring.

Culture & Benefits

• Proactive and autonomous work style.
• Strong communication across internal and external teams.
• Passion for operational excellence and continuous improvement.
• Commitment to compliance and industry best practices.