Crm Operations Specialist (iGaming)

TL;DR

Crm Operations Specialist (iGaming): Manage and optimize CRM campaigns and communications focused on regulatory compliance and customer engagement in the iGaming sector with an accent on regulatory journey messaging, A/B testing, and cross-team collaboration. Focus on delivering seamless, compliant customer experiences and adapting quickly to regulatory changes.

Location: Onsite in St Julian's, Malta with relocation support

Company

hirify.global is Germany's leading sports betting provider and a dynamic tech company in the iGaming industry with international headquarters in Malta.

What you will do

• Develop strategies to meet regulatory requirements and craft clear customer communications.
• Run and analyze A/B tests for regulatory journeys in collaboration with stakeholders.
• Track and report campaign performance and success rates.
• Manage both ad-hoc and automated customer journeys, adapting to regulatory changes.
• Collaborate with CRM Campaign team to align campaign calendars and ensure consistent customer experience.

Requirements

• Location: Must be onsite in Malta with relocation support available
• English: Full fluency required (C1+)
• At least 2+ years experience in Business Analysis, Project Management, Customer Experience, or CRM roles.
• Experience with CRM tools like Emarsys or Optimove is an advantage.
• Motivated, collaborative team player eager to learn and grow.

Nice to have

• Experience in the iGaming industry.
• German language skills.

Culture & Benefits

• Established international group with solid foundation for growth.
• Personal and professional development opportunities.
• Relocation support to Malta.
• Competitive salary and comprehensive insurance coverage.
• On-site childcare for children aged 3+ years.
• Sports incentives including gym membership subsidies.
• Modern office environment in hirify.global tower.
• Team events and charity sponsorships fostering collaboration.