AI Operations Program Analyst

TL;DR

AI Operations Program Analyst: Owns the full lifecycle of AI agent deployments, bridging senior sales leadership and technical teams, ensuring AI agents deliver measurable business impact. With an accent on process optimization, documentation & governance, and QA & deployment management. Focus on monitoring AI system performance, resolving performance gaps through refinement, and workflow tuning.

Location: Singapore

Company

hirify.global is the data and AI company that unifies and democratizes data, analytics and AI.

What you will do

• Identify inefficiencies and business areas where agents can drive performance improvement.
• Develop Business Intent Docs, SOPs, and detailed process documentation.
• Lead UAT/QA, execute SOQL queries for data validation, coordinate testing, and manage phased rollouts.
• Work closely with sales, marketing, and IT teams to ensure seamless integration of AI tools and alignment with business objectives.
• Build comprehensive enablement materials, including training guides, FAQs, and playbooks.
• Continuously monitor AI system performance using data analysis and custom queries.

Requirements

• Minimum of 2 years in sales, sales ops or a related field with at least 1 year of experience managing tools or technologies.
• Strong understanding of sales reporting methodologies and data analysis tools.
• Proven ability to influence without authority and manage projects effectively.
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Willingness to learn new low-code or no-code platforms and stay current with AI advancements.

Culture & Benefits

• Comprehensive benefits and perks are provided to meet the needs of employees.
• Committed to fostering a diverse and inclusive culture where everyone can excel.
• Hiring practices are inclusive and meet equal employment opportunity standards.