Customer Care Engineer

TL;DR

Customer Care Engineer: Providing world-class post-sales technical support and leadership for complex network environments with an accent on multi-vendor network troubleshooting, cloud, and security fundamentals. Focus on resolving technical issues, collaborating with engineering teams, and supporting customers in NAM EST or CST time zones.

Location: Remote (Georgia)

Salary: $145,000–$175,000 per year

Company

hirify.global develops the industry’s first network digital twin, enabling unmatched visibility, verification, and agility across cloud and vendor environments for global leaders and government agencies.

What you will do

• Provide triage, prioritize, and resolve technical issues for top customers.
• Identify software bugs, recreate customer issues, and verify fixes.
• Collaborate with engineering teams to resolve customer problems.
• Escalate unresolved issues promptly and maintain communication with stakeholders.
• Participate in after-hours on-call rotation covering NAM EST or CST time zones.

Requirements

• Location: Must be based in Georgia
• 3+ years of technical customer support experience.
• Experience in technical support centers assisting diverse customers.
• Strong fundamentals in networking, cloud, or security.
• Excellent analytical, problem-solving, and communication skills.
• Experience supporting multi-vendor networks (e.g., Cisco, Juniper, AWS, GCP).

Nice to have

• B.S. in Computer Science or equivalent.
• Python scripting experience.
• Kubernetes and Linux fundamentals.
• API debugging skills.
• Cloud networking experience (AWS, Azure, GCP).

Culture & Benefits

• Competitive salary with bonus and stock options.
• Remote work based in Georgia.
• Innovative, people-centric culture backed by top investors.