TL;DR

Customer Success Program Manager (Project Management): Driving strategic business initiatives and process optimizations within Customer Success to enhance team efficiency and collaboration. Focus on coordinating cross-functional engagements, tracking initiative health, and communicating progress to stakeholders.

Location: Remote within the United States

Company

%hirify_global% is a software supply chain security company providing end-to-end solutions including open source dependency management and SBOM management, trusted by over 2,000 organizations including 70% of the Fortune 100.

What you will do

Work closely with Customer Success leadership to drive strategic initiatives and continuous improvements.
Coordinate and facilitate internal engagements ensuring alignment across teams.
Identify and implement process optimizations to improve team efficiency.
Engage cross-functionally with Product, Sales, Marketing, and Support as a Customer Success representative.
Maintain transparency by reporting on initiative health and progress.
Communicate timely updates on milestones, challenges, and successes to stakeholders.

Requirements

Location: Must be based in the United States to work remotely
5+ years of experience in project management-related roles.
Strong verbal and written communication skills.
Skilled in data analysis to drive informed decisions.
Ability to work effectively in collaborative, cross-functional teams.
Bachelor's degree required.

Culture & Benefits

Recognized as a top workplace and innovation leader in multiple industry awards.
Company Wellness Week with paid time off for personal growth and rest.
Diversity & Inclusion working groups and parental leave policy.
Paid Volunteer Time Off (VTO) and flexible working practices.