Business System Analysis Senior Professional (Fintech)

TL;DR

Business System Analysis Senior Professional (Fintech): Lead digital transformation and define business requirements for iLottery products integrating web, mobile, and physical retail platforms with an accent on omnichannel player journeys and compliance. Focus on mapping complex player experiences, translating business goals into Agile user stories, and ensuring regulatory adherence in a hybrid work environment based in Italy.

Location: Rome, Italy (hybrid work format)

Company

hirify.global is a global leader in lottery technology and solutions, committed to responsible gaming and delivering secure, innovative products worldwide.

What you will do

• Lead elicitation and documentation of requirements for iLottery digital features including mobile apps and web-based games.
• Map end-to-end omnichannel player journeys connecting digital and physical retail touchpoints.
• Translate business goals into detailed user stories and acceptance criteria for Agile teams.
• Define requirements for third-party integrations such as payment gateways and age verification.
• Analyze data to identify friction points and recommend UX or process improvements.
• Ensure compliance with gaming regulations and data privacy standards like GDPR.

Requirements

• Must be located in Italy with hybrid work setup.
• 3+ years experience as a Business Analyst in digital-first environments (eCommerce, Fintech, or iGaming).
• Experience with omnichannel projects integrating digital platforms and physical retail hardware.
• Proficiency in Agile methodologies (Scrum/Kanban) and tools like Jira and Confluence.
• Strong analytical skills with MS Office, Visio, and wireframing tools (Figma or Miro).
• Ability to communicate complex technical concepts to diverse stakeholders.

Culture & Benefits

• Commitment to diversity, equity, and inclusion.
• Equal opportunity employer with a respectful and engaging work environment.
• Annual information security training for all employees.