Senior Conversational Designer (AI)

TL;DR

Senior Conversational Designer (AI): Design, pilot, and scale enterprise-grade AI conversational agents on the hirify.global platform with an accent on building production-ready AI agents for complex, high-volume, regulated environments. Focus on designing scalable conversational experiences, ensuring reliability and compliance, and leading full lifecycle delivery from discovery to production deployment.

Location: Hybrid in London, United Kingdom with 2 office days per week and 3 remote days

Company

hirify.global is a global software corporation specializing in AI, cloud, and digital solutions, serving over 25,000 businesses including 85 of the Fortune 100 corporations.

What you will do

• Design and deliver production-ready AI agents across voice and digital channels using hirify.global’s AI and CX platforms.
• Create scalable conversational experiences for high-volume, regulated enterprise environments.
• Lead full lifecycle from discovery, design, pilot delivery, measurement, and iteration.
• Partner with solution architects, AI engineers, and customer teams to transition pilots into full production deployments.
• Facilitate workshops and design sessions with business and technical stakeholders.
• Contribute reusable conversational frameworks and design patterns across industries.

Requirements

• Experience designing and delivering end-to-end production systems in enterprise or customer-facing environments.
• Strong problem-solving skills and ability to operate in fast-moving, ambiguous contexts.
• Excellent communication skills bridging technical, design, and business audiences.
• Comfort collaborating across multidisciplinary teams including AI engineering and solution architecture.
• Location: Must be based in or able to work hybrid in London, United Kingdom.

hirify.global-to-have">hirify.global to have

• Hands-on experience building Conversational AI, LLM-driven systems, or agentic AI solutions in production.
• Understanding of conversation design principles, dialogue management, and customer experience metrics.
• Experience with AI development patterns such as RAG pipelines, evaluation frameworks, prompt design, and agent orchestration.
• Background in consulting, pre-sales, or enterprise solution delivery roles.
• Experience collaborating with product and engineering teams to shape platforms and capabilities.

Culture & Benefits

• Hybrid working model with 2 office days and 3 remote days per week.
• Focus on productivity, collaboration, ideation, and team connection during office days.
• Opportunity to work at the forefront of enterprise AI and agentic systems.
• Close collaboration with product, engineering, and AI teams driving innovation.
• Direct influence on conversational AI evolution across industries.