Voice And Video Support Specialist

TL;DR

Voice And Video Support Specialist (System Engineering): Maintain and troubleshoot video conference rooms and voice systems, supporting both on-site and remote contact center technologies with an accent on AV equipment and cloud communication platforms. Focus on ensuring system reliability, coordinating vendor repairs, and collaborating with global teams to resolve incidents within SLA.

Location: St. John's, Canada with hybrid work requiring at least 3 days in-office per week.

Company

hirify.global is a global corporation specializing in software and financial technology solutions.

What you will do

• Conduct daily readiness checks and troubleshoot video endpoints such as Zoom Rooms, Cisco, Poly, and Logitech.
• Support voice services and contact center platforms including Zoom Phone, AWS Contact Center, and Dialpad.
• Collaborate with global Voice, Video, Network, and Security teams to maintain secure and reliable systems.
• Maintain documentation, room configurations, and AV inventory following ITIL processes.
• Provide on-site support for executive meetings and participate in rotational on-call support.

Requirements

• Location: Must be based in or near St. John's, Canada.
• Bachelor's degree in Computer Science, MIS, or related field, or equivalent experience.
• 3+ years supporting video conferencing, voice platforms, or contact center technologies.
• Strong troubleshooting skills with AV equipment and cloud communication platforms.
• Familiarity with ITIL processes and tools for monitoring call quality and room analytics.
• Comfortable working in cross-functional, collaborative environments.

Nice to have

• Certifications in unified communications, AV systems, or contact center technologies.
• Experience with network concepts like QoS, VLANs, and PoE related to voice and video quality.
• Background working with global teams across multiple time zones.

Culture & Benefits

• Hybrid work environment with flexibility for at least 3 days in-office weekly.
• Equal opportunity employer with accommodations for individuals with disabilities.
• Collaborative and inclusive work culture.