Customer Success Specialist / Project Manager

TL;DR

Customer Success Specialist / Project Manager: Managing long-term customer satisfaction and coordinating customer-facing projects with an accent on wireless network solutions and service lifecycle management. Focus on building customer relationships, optimizing business aspects, and ensuring smooth project delivery across global teams.

Location: Hybrid in Amsterdam, Netherlands

Company

hirify.global Ltd is a global leader in wireless network solutions with operations in over 80 countries, headquartered in Singapore and local offices including the Netherlands.

What you will do

• Act as main contact for customers throughout service lifecycle from installation to support
• Manage onboarding and service review cycles for large customers
• Build reporting capabilities and monitor customer satisfaction
• Plan and coordinate customer-facing projects ensuring timely delivery and compliance
• Align internal teams and maintain project documentation
• Identify and mitigate risks to avoid delays or disruptions

Requirements

• Location: Based in or near Amsterdam, Netherlands with hybrid work
• At least 3 years of related experience
• Good understanding of IT services and IP networks
• Excellent English communication skills
• Project/Service Management qualifications (Prince/ITIL) are a major advantage
• Strong interpersonal and organizational skills

Culture & Benefits

• Global professional team with career development opportunities
• Hybrid working approach balancing office culture and remote flexibility
• Supportive and diverse work environment
• Meaningful work with impact in a fast-growing tech company