Administration & Access Management Officer

TL;DR

Administration & Access Management Officer: Manage and operate JIRA as the main backlog platform, ensuring stable services, user support, and integration with tools like Silva ITSM, GitHub, and Power BI with an accent on security, compliance, and Agile frameworks. Focus on administering workflows, permissions, onboarding users, and evolving platform integrations to maintain data governance and audit readiness.

Location: Hybrid in Lisboa, Portugal

Company

hirify.global is a Swiss consulting firm supporting companies in strategic, technological, and organizational challenges, committed to employee development and growth.

What you will do

• Manage and operate JIRA as the single backlog management platform with stable day-to-day services and user support.
• Apply Agile CoE standards and integrate with platforms like Silva ITSM, PEPPS, GitHub, and Power BI.
• Administer projects, boards, workflows, fields, screens, permissions, and approved plugins ensuring security and compliance.
• Onboard and train users, develop knowledge bases and templates, and collaborate on Agile best practices.
• Oversee and evolve integrations ensuring data governance, traceability, and audit readiness.
• Contribute to project planning and delivery including testing, compliance, and post-launch stability.

Requirements

• Proven expertise in administering JIRA at scale in multi-team environments with integrations to Silva, GitHub, and Power BI.
• Deep knowledge of platform basics, security protocols, compliance standards, and Agile methods.
• Skilled in JIRA administration including workflow standardization and security practices.
• Familiarity with Cloud platforms and container technologies is a plus.
• Certifications such as Atlassian Certified Jira Administration, ITIL v4 Foundation, or similar Agile certifications.
• Location: Must be able to work hybrid in Lisboa, Portugal

Culture & Benefits

• Supportive environment valuing individual growth and training opportunities.
• Strong client relationships based on trust, professionalism, and transparency.
• Focus on innovation and digital transformation with creative technology solutions.
• Commitment to community responsibility and positive impact.