Support Engineer, Intern (AI)

TL;DR

Support Engineer, Intern (AI): Researching and creating AI Support agents to improve day-to-day work with an accent on troubleshooting software and network-related problems, documenting recurring technical issues, and building a structured knowledge base. Focus on collaborating with the global team to implement processes and testing system updates to ensure minimal disruption.

Location: Bielsko-Biała, Poland

Company

hirify.global is the leader in data integrity, empowering businesses to make more confident decisions based on trusted data through software, data enrichment products, and strategic services.

What you will do

• Research AI Support tools to improve day-to-day work.
• Create and test AI Support agents to streamline operations.
• Document recurring technical issues and help build a structured knowledge base.
• Assist with troubleshooting software and network-related problems.
• Collaborate to analyze support ticket trends and recommend process improvements.
• Test system updates and communicate findings to minimize disruption.

Requirements

• Basic knowledge of operating systems (Windows and/or macOS).
• Familiarity with common business software (Microsoft 365, Google Workspace, etc.).
• Strong troubleshooting and problem-solving skills.
• Clear written and verbal communication skills.
• Ability to document processes in an organized and detailed manner.
• Collaborative mindset and ability to work effectively across teams.

Culture & Benefits

• Valuable experience related to the degree you are pursuing.
• Hands-on experience at an established tech company.
• Networking opportunities with company leaders around the globe.
• Work from anywhere culture