Associate Customer Success (SaaS)

TL;DR

Associate Customer Success (SaaS): Proactively engage with customers to provide strategic and tactical guidance to increase value from hirify.global products with an accent on customer retention and product adoption. Focus on building strong customer relationships, understanding business use-cases, and collaborating cross-functionally to deliver effective solutions.

Company

hirify.global builds uncomplicated service software that delivers exceptional customer and employee experiences with a people-first approach to AI, trusted by over 72,000 companies worldwide.

What you will do

• Engage proactively with customers based on segment engagement models.
• Understand and document customer business flows and use-cases.
• Demonstrate deep product knowledge and provide tailored product demos and solutions.
• Establish and maintain strong relationships with key customer stakeholders.
• Evaluate customer product investment efficiency and promote new product innovations.
• Collaborate with internal teams to address customer issues and run data-driven engagement programs.

Requirements

• 1-3 years of relevant customer-facing experience, mainly in customer success or retention.
• Strong written and verbal communication and presentation skills.
• Ability to articulate complex concepts to diverse audiences.
• Self-starter with ownership of customer success for various client sizes.
• Bachelor's degree in Computer Science and Business Education preferred.

Culture & Benefits

• Inclusive environment welcoming diverse backgrounds and perspectives.
• Commitment to equal opportunity and diversity in the workplace.