Technical Support Engineer (DevOps)

TL;DR

Technical Support Engineer (DevOps): Ensuring stability, reliability, and performance of cloud infrastructure by monitoring, incident response, and troubleshooting with an accent on infrastructure monitoring and operational process improvement. Focus on responding to alerts, diagnosing issues, and supporting DevOps tasks to maintain system reliability.

Location: Remote with options to work from offices in the United States, Poland, Romania, or Ukraine

Company

hirify.global is a global SaaS technology company providing no-code workflow automation, electronic signature, and document management solutions serving millions of users worldwide.

What you will do

• Monitor infrastructure and respond to system alerts promptly.
• Perform initial diagnosis and troubleshooting of infrastructure issues.
• Collaborate with DevOps engineers to resolve incidents and improve monitoring systems.
• Support infrastructure reliability through basic DevOps tasks.
• Maintain documentation for incidents and operational processes.
• Contribute to continuous infrastructure improvement and operational stability.

Requirements

• Hands-on experience with Linux, AWS, Docker, CI/CD pipelines, monitoring tools, and version control systems.
• English proficiency at B1-B2 level.
• Fluent Ukrainian or Russian language skills required.
• Interest in learning and developing skills in Terraform, Kubernetes, Prometheus, and Grafana.
• Ability to respond to on-call incidents within 5 minutes during on-call weeks.
• Must be able to work remotely or from offices in Poland or Ukraine.

Culture & Benefits

• Flexible working environment with remote, hybrid, and office options.
• Competitive compensation with stock options and performance bonuses.
• Professional growth through courses, conferences, and internal mobility.
• Comprehensive health and wellness benefits tailored by country.
• Family-friendly culture with support for parents and inclusive initiatives.
• Open communication and transparent dialogue at all levels.