Technical Support Specialist

TL;DR

Technical Support Specialist (Customer Support): Provide expert technical assistance and resolve complex product issues for customers using a SaaS platform with an accent on product expertise, integration troubleshooting, and customer satisfaction. Focus on diagnosing technical problems, guiding best practices, and collaborating cross-functionally to enhance customer experience.

Location: Jakarta, Indonesia (onsite)

Company

hirify.global is a leading customer engagement platform empowering brands with AI-powered marketing automation and personalized experiences globally.

What you will do

• Own customer inquiries end-to-end, providing timely and technically sound resolutions.
• Become a trusted product expert on the platform, integrations, and troubleshooting.
• Drive product adoption by enabling effective platform use.
• Collaborate with Customer Success, Account Managers, Product, and Engineering teams.
• Identify opportunities to improve customer satisfaction and product usage.
• Contribute to process improvements and knowledge sharing.

Requirements

• Location: Must be based in Jakarta, Indonesia
• 2–3 years experience supporting technical products, preferably SaaS or mobile apps.
• Proficiency with case management tools like Salesforce or Zendesk.
• Hands-on experience with HTML, CSS, APIs, and/or SQL.
• Strong written and verbal English communication skills.

Nice to have

• Experience with Postman, Snowflake, or Kibana.
• Domain knowledge in marketing automation, direct marketing, or marketing analytics.

Culture & Benefits

• Competitive compensation including potential equity.
• Retirement and employee stock purchase plans.
• Flexible paid time off and comprehensive medical benefits.
• Family services including fertility benefits and paid parental leave.
• Professional development with career pathing and learning stipends.
• Supportive, collaborative, and inclusive culture recognized as a Great Place to Work®.