Collections Specialist

TL;DR

Collections Specialist: Managing customer accounts receivable by making professional outbound calls, resolving billing issues, and collecting payments with an accent on customer relationship management and timely recovery. Focus on maintaining accurate records, collaborating with management and sales, and meeting monthly recovery targets.

Location: Must be based in Manila, Philippines with permanent work from home setup.

Company

hirify.global is a Canadian tech company providing a cloud commerce platform that supports retail, hospitality, and golf businesses globally, with teams across North America, Europe, and Asia Pacific.

What you will do

• Make outbound collection calls professionally while maintaining and improving customer relationships.
• Resolve client billing issues and reduce accounts receivable delinquency through timely and effective customer service.
• Collect payments in line with due dates and maintain accurate records of all customer communications.
• Identify causes of account delinquency and collaborate with management and Sales to address issues.
• Set up, document, and follow up on payment arrangements with customers.
• Escalate delinquent accounts to collection agencies and manage ongoing communication to resolve outstanding balances while meeting monthly recovery targets.

Requirements

• Proven customer service experience.
• Previous experience in an administrative, collections or similar role.
• Basic understanding of finance or entry-level finance knowledge.
• Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis.
• Must be based in Manila, Philippines.

Culture & Benefits

• Permanent work from home setup with coworking space available if needed.
• Market-leading salary package and benefits from day one including HMO, vacation and sick leaves, government mandated benefits, food and work from home allowances, health and wellness benefits, and free LinkedIn Learning license.
• Exposure to modern technology and a flexible work environment.
• Opportunities for career growth and internal mobility within a diverse and inclusive culture.
• Regular online and in-person events hosted by the Manila Culture Club.

Hiring process

• Entire process conducted remotely via Zoom or Google Meet.
• No need to commute to Manila offices.